Customer Support Specialist
Warren, OH Warren, OH Full-time Full-time Estimated:
$26.
3K - $33.
3K a year Estimated:
$26.
3K - $33.
3K a year 9 days ago 9 days ago 9 days ago COMPASS Helps Individuals and Families build better lives and a stronger community Customer Support Specialist, Crisis Unit - Warren, OH Salary $:
Full Time with comprehensive benefits package.
Competitive salary based on experience.
Shift:
Schedule consists of day turn shift Monday- Friday Position
Responsibilities:
Manages phone night ring on/off.
Greets visitors and persons served in the lobby area and advises appropriate staff of appointment arrivals/cancellations.
Check in clients using electronic client record system.
Answer the telephone and respond to caller requests in a professional and courteous manner.
Provides clerical support, which may include typing and photocopying, to training staff, as needed.
Forwards incoming fax messages to applicable staff.
Provides a variety of tasks and assignments in support of all Crisis Unit team members Admissions.
Billing of bed days.
Title XX determinations.
Monthly reconciliation of all of the above.
Maintain attendance sheets.
Provide assistance where needed in the maintenance of Client Case Files and records.
Set up and maintenance of client case files in the Credible EHR system Completion of monthly ICR reviews.
Monitoring of client charts which includes making sure case control policy is followed.
Assists with the closing charts upon discharge and assuring accuracy and completion of charts according to OMHAS and Medicaid standards Respond to third party requests for information in accordance with HIPPA regulations Ensure storage and disposal of records according to agency policies Professional and effective communication with clients, families/significant others, internal and external service providers, and other concerned members of the community.
Facilitate activity group
Qualifications:
High school diploma.
Business office skills certification is preferred.
Prefer two years of experience in administrative/clerical duties.
Must be familiar with Microsoft Outlook/Word/Excel and possess the ability to perform typing and data entry tasks with speed and accuracy.
Must have experience with multiple phone lines, standard office equipment, filing and customer
Benefits:
401(k) that includes employer match Health insurance, Vision insurance, Dental insurance, Life Insurance and Short term/Long-term Disability Health savings account Paid time off and holidays Referral program Miscellaneous requirements:
Criminal background check; Pre-employment drug screen; Clear driving record; TB test, First Aid/CPR Certification; Strong social, communication and written skills.
Must have the ability to develop rapport and be perceived by clients and staff as approachable.
Ability to multi-task; while maintaining accuracy and organization.
Have a working knowledge of basic to intermediate electronic health records systems is preferred.
NON-Exempt:
Eligible for overtime AN EQUAL OPPORTUNITY EMPLOYER - SERVICE PROVIDED THROUGH AFFIRMATIVE ACTION EOE-M/F/H including persons with disabilities and veteran INDOPJ.
Estimated Salary: $20 to $28 per hour based on qualifications.
$26.
3K - $33.
3K a year Estimated:
$26.
3K - $33.
3K a year 9 days ago 9 days ago 9 days ago COMPASS Helps Individuals and Families build better lives and a stronger community Customer Support Specialist, Crisis Unit - Warren, OH Salary $:
Full Time with comprehensive benefits package.
Competitive salary based on experience.
Shift:
Schedule consists of day turn shift Monday- Friday Position
Responsibilities:
Manages phone night ring on/off.
Greets visitors and persons served in the lobby area and advises appropriate staff of appointment arrivals/cancellations.
Check in clients using electronic client record system.
Answer the telephone and respond to caller requests in a professional and courteous manner.
Provides clerical support, which may include typing and photocopying, to training staff, as needed.
Forwards incoming fax messages to applicable staff.
Provides a variety of tasks and assignments in support of all Crisis Unit team members Admissions.
Billing of bed days.
Title XX determinations.
Monthly reconciliation of all of the above.
Maintain attendance sheets.
Provide assistance where needed in the maintenance of Client Case Files and records.
Set up and maintenance of client case files in the Credible EHR system Completion of monthly ICR reviews.
Monitoring of client charts which includes making sure case control policy is followed.
Assists with the closing charts upon discharge and assuring accuracy and completion of charts according to OMHAS and Medicaid standards Respond to third party requests for information in accordance with HIPPA regulations Ensure storage and disposal of records according to agency policies Professional and effective communication with clients, families/significant others, internal and external service providers, and other concerned members of the community.
Facilitate activity group
Qualifications:
High school diploma.
Business office skills certification is preferred.
Prefer two years of experience in administrative/clerical duties.
Must be familiar with Microsoft Outlook/Word/Excel and possess the ability to perform typing and data entry tasks with speed and accuracy.
Must have experience with multiple phone lines, standard office equipment, filing and customer
Benefits:
401(k) that includes employer match Health insurance, Vision insurance, Dental insurance, Life Insurance and Short term/Long-term Disability Health savings account Paid time off and holidays Referral program Miscellaneous requirements:
Criminal background check; Pre-employment drug screen; Clear driving record; TB test, First Aid/CPR Certification; Strong social, communication and written skills.
Must have the ability to develop rapport and be perceived by clients and staff as approachable.
Ability to multi-task; while maintaining accuracy and organization.
Have a working knowledge of basic to intermediate electronic health records systems is preferred.
NON-Exempt:
Eligible for overtime AN EQUAL OPPORTUNITY EMPLOYER - SERVICE PROVIDED THROUGH AFFIRMATIVE ACTION EOE-M/F/H including persons with disabilities and veteran INDOPJ.
Estimated Salary: $20 to $28 per hour based on qualifications.
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